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Frequently Asked Questions

Welcome to EnglishOnline.net's FAQ area. Below is a list of EnglishOnline.net's most frequently asked questions.

  1. I forgot my username and password. Can you send them to me?
  2. Why haven't I received daily/weekly lessons in my email?
  3. How can I see old conversation lessons if I miss some?
  4. Can I download the audio files to listen to them and practice offline?
  5. Why do I see the same lessons every day in the conversation area?
  6. Why do I hear the same sounds every day?
  7. Why do I keep getting the RealPlayer message: "Unable to connect to server"?
  8. Why is most of this site free? How do you make a profit?
  9. I emailed EnglishOnline.net a few days ago. Why haven't you answered me?
  10. What do I do if my question isn't answered here in the FAQ?
  11. I signed up for your NetLetter, but it's been more than two weeks since the last one? Where is the new one?
  12. Can you send a book and a tape to me so that I can study your lessons at home?

Q: I forgot my username and password. Can you send them to me?

A: Certainly. Please use our Forgot Your Password service to retrieve your username and to get a new password.

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Q: I signed up for a membership with your site, but I have not received any lessons in my email. Why not?

A: Many members misunderstand and think that our NetLetter, our newsletter, is actually a lesson service. It is not, sorry. While we would love to provide daily or even weekly lessons via email, this is a very expensive service to provide--and we actually pay for this entire site out of our own pockets. We DO offer daily grammar and conversation lessons, along with many other fine resources on our site. So please come to our site if you wish to use our free services. We're doing our best. : )

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Q: How can I see old conversation lessons if I miss some?

A: Our lessons are in a rotating archive. If you keep coming back to the site, you will eventually see all of them.

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Q: Can I download the audio files to listen to them and practice offline?

A: Sorry, but no. We regret any inconvenience this might cause, but our sound files are copyrighted and therefore cannot be saved for offline use.

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Q: Why do I keep seeing the same lessons every day in the conversation area?

A: Chances are that your browser settings are not refreshing the lesson page each time you visit the site. Simply go into your Internet browser Preferences or Options area and be sure that it's set to check for new pages each time you visit a site.

If this is confusing or if you cannot adjust your browser setting yourself, try clicking the Refresh or the Reload button on your browser.

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Q: I keep hearing the sounds from previous lessons, even though the lessons are new. Why?

A: The old sound files have been stored in some temporary area on your computer, either in your Internet browser or a temporary folder. Check your browser's temporary files settings and your RealPlayer settings. First, delete your temporary Internet files. Also, be sure that your browser is set to check for newer versions of web pages automatically or each time you visit. Then open RealPlayer and click on View, Preferences, and then on the Performance tab. Next click on Settings button under "Playback from Web Links." Be sure that "Enable instant playback" is checked and that "Play" is selected. Do NOT choose the "Save" option. Also, you should also click on the Settings button under "Clip Cache" and press the "Empty Clip Cache" button.

If you still have problems, you might want to get help from a friend or associate. Computer problems are as unique as individuals, and very often issues can be diagnosed and corrected in a matter of a few clicks when sitting at the problem computer. Long distance tech support is difficult because of all the variables involved: the computer, its settings, the user's computer knowledge, etc.

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Q: I keep getting a RealPlayer message that says: "Unable to connect to Server". What is wrong?

A: Check your RealPlayer Proxy settings. Open RealPlayer and click on View, Preferences, and then on the Proxy tab. If you are at work or on a local area network (LAN), chances are that you are connecting to the Internet through a proxy server. If you are, simply ask your system administrator for your unique proxy settings. If you are connecting via phone line or something similar--not through a proxy--be sure that "No HTTP Proxy" is selected under HTTP Options.

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Q: Why is most of this site free? How do you make a profit?

A: Most of this site is free because we believe that education allows people to understand each other better--especially language education. And who doesn't want that?

The truth is we don't currently make a profit. We use the money from our writing courses to pay our instructors and to keep the site up and running. All funds are put back into site programming, and all content for EnglishOnline.net is created for free by its founders.

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Q: I emailed EnglishOnline.net a few days ago. Why haven't you answered me?

A: Each email sent to us is read by one person and is then redirected to one of our instructors, if necessary. With over 10,000 members and 10,000 NetLetter subscribers, that's a lot of email to read. Please be patient, and your email will be answered.     : )

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Q: What do I do if my question isn't listed here in the FAQ?

A: Good question. Simply click here and ask!

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Q: I signed up for your NetLetter, but it's been more than two weeks since the last one? Where is the new one?

A: The NetLetter is a labor of love and a courtesy to our members and supporters; our goal is to put it out faithfully twice a month. However, sometimes other projects require us to delay or even cancel one of our NetLetters. For this, we are sincerely sorry and hope for your patience. At this point in time, there are two people who write and publish the NetLetter, so please be patient.

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Q: Can you please send a book and a tape to me so that I can study your lessons at home?

A: We're sorry to say it, but No. We do not currently publish or distribute our lessons in any other format than on the Internet.

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